01
When refunds are issued
Refunds are initiated within 48 hours of a cancellation before dispatch, or within 48 hours of a returned piece passing inspection.
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Sheesh Mahal Sohna Money back
Refund policy.
Once your return reaches us and passes inspection, the money goes back the way it came.02
How long they take
Once initiated, refunds usually reach your account within 5–7 working days. UPI and wallet refunds are often faster; card and net banking refunds depend on your bank.
03
Where the money goes
Prepaid orders are refunded to the original payment method through our payment gateway. Cash-on-delivery orders are refunded by bank transfer or UPI to an account you confirm in writing. We never ask for your card number, PIN, CVV or OTP.
04
What is refunded
The amount actually paid for the returned piece, after discounts applied to it. Loyalty points used on the order return to your points balance, not as cash. The ₹450 express charge is refunded only if the delay or problem was ours.
05
Sale items
Sale pieces are refunded as store credit to your account rather than to the original payment method, except where a full remedy is required for a damaged, defective, wrong or otherwise non-conforming item.
06
If your refund has not arrived
If a refund has not reached you within 7 working days of initiation, contact 98133 88880 or [email protected] with your order number and we will share the bank reference.
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