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The agreement

Terms of use.

Plain terms for buying from Sheesh Mahal Sohna.

01

About us

This website is operated by Sheesh Mahal Sohna, GSTIN 06CAKPS0618C1ZX, Ground Floor, Ward No. 12, Maa Karuna Creation, Baba Salasar Market, Nehru Bazar, Sohna, Gurugram, Haryana 122103. Contact: 98133 88880, [email protected].

02

Eligibility and agreement

You must be at least 18, or use the site under a parent or guardian, and be legally able to contract under Indian law. By using the site or placing an order, you agree to these terms. Nothing limits your rights under the Consumer Protection Act, 2019.

03

Products and prices

We describe and photograph pieces as accurately as possible. Handloom and hand-dyed textiles vary from piece to piece and from screen colour; these are not defects. Prices are in Indian rupees and include GST. Shipping charges are shown before payment.

04

Orders and payment

Placing an order is an offer to buy; the contract forms when we confirm by email, SMS or WhatsApp. We may decline or cancel for stock, pricing, serviceability or verification reasons and refund in full. Online payments use our payment gateway. COD is available up to ₹50,000; above that, a 20% advance is required.

05

Offers, account and content

Offers, points, referrals, prizes and free gifts follow our Rewards & offers terms. Keep sign-in details and OTPs confidential. Reviews, photographs and messages must be truthful and your own; you permit us to display them with your first name.

06

Shipping, cancellation and returns

Delivery, cancellation, returns, exchanges and refunds are governed by the related policies on this site and form part of these terms.

07

Intellectual property and acceptable use

Our photographs, text, designs, name and logo belong to Sheesh Mahal Sohna or are used with permission. Do not copy commercially, place fraudulent orders, create multiple accounts to abuse offers, gain unauthorised access or interfere with the site.

08

Liability and disputes

To the extent permitted by law, liability for an order is limited to the amount paid for it. We are not liable for indirect losses or delays outside reasonable control. Indian law governs these terms; disputes first go to our grievance officer and then to the courts at Gurugram, Haryana.

09

Grievance officer and changes

Varun Jatrana is the Grievance Officer. Contact 98133 88880 or [email protected]; complaints are acknowledged within 48 hours and resolved within one month. The version on this page on the date of your order applies to that order.

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