Sheesh Mahal Sohna 14 days
01
Ready-to-ship sarees, suits, co-ords and home pieces may be returned or exchanged within 14 days, provided they are unworn, unwashed, unaltered, free of perfume or stains, and returned with all original tags, packaging, blouse pieces and accessories.
02
Made-to-measure, altered or customised items, including fall, pico or blouse stitching; jewellery and innerwear for hygiene reasons; free gifts; and items damaged after delivery cannot be returned. Sale items may be exchanged or credited to your account, subject to applicable law and the remedies below.
03
Go to My account → Returns, or message 98133 88880 or [email protected] with your order number and reason. We arrange a free reverse pickup from serviceable PIN codes. Where pickup is unavailable, we provide the nearest drop-off option and reimburse the standard courier charge against a receipt.
04
Returned pieces are checked within 48 hours of reaching us. If a piece does not meet the conditions above, we will send it back and explain why.
05
Exchange for a different size, colour or piece is subject to stock. If the new piece costs more, you pay the difference; if it costs less, we refund the difference. The exchange dispatches once the original passes inspection.
06
Tell us within 48 hours with photographs and, where possible, an unboxing video. We will replace or refund the item in full, including shipping paid, and arrange pickup ourselves.
07
Slubs, slight weave irregularities and small colour variations between batches are natural to handloom and hand-dyed cloth. They are not defects by themselves.
08
If you return part of an order that received a complete-look saving, free gift or prepaid discount, the saving is recalculated on what you keep and the free gift must be returned or its value is deducted from the refund.
New arrivals, the workroom, and what our customers are wearing.
